Note: This short chapter does not attempt to give all the information needed to run
a Cramming Section, but gives enough data to make students and practitioners
(here called clients) aware of
how it works and how to use it.
Cramming is a service independent of the course. It specializes
in trouble-shooting and bringing students and practitioners (here called
clients) up to speed. Clients who have difficulties
in applying something in practice are interviewed and given a tailor-made study assignment.
It is used when the client has made the same mistake repeatedly. The service is
also used as an on-the-job-training. A Cramming usually takes a few hours to
complete, not days.
The client is sent to Cramming with a Cramming Order. This is a general
observation much as the "Observation" column of a Pink Sheet.
It's a short statement of the client's repeated difficulty and a
suggestion to what needs to be handled. The Cramming Order is written by
a person in charge of the client's performance, such as a course
supervisor, a senior, or an auditor's case supervisor.
Cramming Officer doing a
metered interview to
pinpoint the exact difficulty
of the client.
The Cramming Action starts with an interview. This is done with the client on
the Meter. The client's difficulties in applying the materials are pinpointed by
the interviewer. The person doing the interview is called the Cramming Officer.
Based on the interview the Cramming Officer writes a Cramming Order. It does not
have to follow the suggestion the client brought with him, but it of course
addresses the problem pointed out. The Cramming
Assignment is much like the "Assignment" column on a Pink Sheet.
But it is based on the interview and the special training the Cramming Officer
has in pinpointing the underlying reason to the difficulty.
Doing the Assignment
The client now does the assignment he was given. This always includes Word
Clearing and usually drilling. The Cramming Officer may write up what exactly to
drill. The drill need not be a published drill, but it is done per coaching
instructions. A student will usually do the assignment in the course room with
another student, when possible.
Drilling and Word
Clearing are important
parts of any
Completing the Assignment
When the cramming assignment is completed the client attests the difficulty is
handled. He then goes back to course or to do auditing or to practice his trade.
The real difference between a Pink Sheet and a Cramming
Assignment is, that the Cramming Assignment is based on the interview and the trouble-shooting.
Cramming is only done with clients if a Pink Sheet didn't handle the difficulty.
It's assumed it is time to dig deeper, using a Meter.
If repeated Cramming Orders don't seem to handle a client's difficulty he can be
given a retread. The procedure is the same, but the client is given a longer
study assignment that covers possible areas of his difficulties. It has
to cover more than the obvious points since those points were already covered in
the previous Cramming Actions. A retread can take from one to several days to
Retraining doesn't need to happen very often. But it needs to be explained.
Retraining means that the client is sent to a Cramming Interview where his
problems with applying the materials are pinpointed. Then he gets straightened
out on exactly what was missed. That done, he goes back to course and does the
entire course again. No shortcuts are allowed on retraining; no jumping around on
the checksheet. It is assumed that a student who has failed to apply one
aspect of the course had misunderstoods that would have prevented him from
fully understanding the other materials on previous study.
This is usually only used after repeated retreads don't seem to remedy
the situation or on a voluntary basis.
A practitioner who hasn't practiced for a long time can be brought up to
speed by a retread or retraining program. In such a case it is a voluntary
action, but he is still given a Cramming Interview to receive a realistic
Cramming is used as on-the-job-training. By spotting the client's
difficulties in applying the materials in real situations he is
step-by-step been made into a real professional. It is used this way on experienced practitioners as well. It is an important part of keeping
the technology working.